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Research on mid-size companies’ experience of dealing with HMRC.
Few of us delight in having to deal with HMRC but it is for some an inevitable part of life. Individuals and small companies are now largely stuck with having to contact the Revenue by telephone – with varying degrees of success – or online. Large companies are well served in that they have a customer relationship manager whom they can contact direct. Where does that leave mid-size businesses?
In April 2014 HMRC set up a mid-size business unit to provide a more effective and targeted service and improve engagement. To judge its success HMRC commissioned research on mid-size businesses’ experience of the Revenue. It also looked at general perceptions of the department and tax administration and the impact of operational and policy changes.
Some 2 006 interviews took place in late 2015. The department defines a mid-size business as one with corporation tax or...
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