HMRC has paused taking new self-assessment repayment requests over the telephone or via webchat in response to a recent increase in suspected fraudulent attempts but its says its systems remain secure.
An HMRC spokesperson said: ‘The vast majority of repayment claims are done online and people can continue to claim refunds via their online tax account as normal or they can submit claims via post.’
Agents unable to access their online account should contact HMRC’s online services helpdesk on 0300 200 3600.
HMRC says that telephone and webchat can be used for all other SA queries including those relating to current SA repayments where the date given by HMRC’s ‘where’s my reply’ tool has passed. However HMRC has warned that some claims may be delayed by HMRC’s enhanced security controls.
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