Repositioning ‘non-technical’ training

Let me begin by being open. A huge part of the work we do to support professional services firms is the creatively titled ‘non-technical’ training (which is still a whole lot better than the often used term ‘soft skills’).

In our opinion non-technical skills are absolutely essential in helping the modern tax professional develop their career create more value and have more impact with clients and their teams. Most professionals are technically strong and are able to compute or process the right answer. The non-technical skills help them to add context to the computation to communicate just what it all means in the client’s language to influence the client to act and to coach team members to do the same. We believe that non-technical skills are a huge differentiator.

By non-technical skills we mean those behavioural intuitive and emotional skills that cover:

• Leadership and...