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A look at the Adjudicator’s Office 2015 annual report.
KEY POINTS:
- In 2014/15 1 850 cases were resolved.
- Some 85% complaints about HMRC are upheld.
- More account should be taken of the impact of decisions on taxpayers and claimants.
- Departments accept all the adjudicator’s recommendations.
The Adjudicator’s Office received 11 638 enquiries in 2014/15 and accepted 1 102 new complaints for investigation. During the year the office resolved 1 850 cases and at the end of March 2015 had 731 awaiting investigation. The final statistic compares favourably with previous years: at 31 March 2014 1 479 complaints were on hand and the year before 2 698.
The adjudicator Judy Clements commended her staff on this achievement in the face of several difficulties. In her foreword she said the number of complaints...
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