Technology in tax: user interfaces

In my last article for Taxation (20 January 2022 page 8) I looked at the ways in which technology is being used by tax practitioners and businesses highlighting technologies covered in my report The Tax Technology Horizon published by Tolley (www.tolley.co.uk/taxhorizons). Writing that report left me wanting to explore some of the themes in more detail and to look particularly at the interface between taxpayers (whether individuals or businesses) and tax authorities. What I found has recently been published as a second report Technology and Tax Administrations (www.tolley.co.uk/taxtech).

The digital imperative

Tax authorities around the world have embraced digital technology to a greater or lesser extent. They have done so to reduce costs and to better target interventions. Digitalisation has also transformed the ability of tax authorities internationally to share information with each other. The digitalisation of tax returns and forms has...