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Peaceful negotiations
KEY POINTS
- The alternative dispute resolution process is confidential and without prejudice.
- It produces a quick outcome most within 120 days.
- In 2018-19 88% of cases were resolved through alternative dispute resolution.
- Benefits include reduced costs with higher chance of success than litigation.
- Taxpayers can use their own mediator working alongside HMRC’s.
Alternative dispute resolution (ADR) is a flexible process conducted confidentially whereby a neutral person actively engages with and assists parties in working from a position of dispute or difference towards a negotiated agreement and resolution. It has become an increasingly popular option to help HMRC caseworkers and taxpayers to reach agreement through mediation in a way that secures the right tax under the law in a cost effective and efficient manner.
It began as a pilot...
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