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The single customer account is expected to be in place by June 2025 the government has confirmed in its March 2023 Treasury minutes. The document also reveals that the Treasury has accepted most of the recommendations in the parliamentary Public Accounts Committee’s report on HMRC performance in 2021-22. These include that:
- HMRC should publish a formal compliance yield target;
- HMRC should publish an ‘uncertainty range’ for its headline tax gap estimate;
- HMRC should keep under review the return on investment for deploying more resources to the recovery of Covid support scheme losses;
- HMRC should engage further with other tax administrations to share practice on how to tackle VAT repayment fraud;
- HMRC will write to the committee in April 2023 setting out plans to improve its service levels for taxpayers and agents; and
- additional investment in HMRC’s capacity to manage tax debts will enable it to distinguish better between...
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