May you live in interesting times…

The saying ‘may you live in interesting times’ may sound like a blessing but is actually believed to derive from a traditional Chinese curse. Life is often much easier and more pleasant when times are ‘uninteresting’. This rings particularly true for those working in the tax profession which currently faces a number of unique and varied challenges. 

HMRC service levels 

We probably don’t need to rehearse with Taxation readers the ongoing issues with HMRC service levels. This year alone we have seen restrictions to the Agent Dedicated Line the closure of the VAT registration helpline and a ‘seasonal’ closure of the self-assessment line over the summer. In July ATT President Simon Groom used his inaugural speech to highlight how the challenges of getting in touch with HMRC are having a real impact on both businesses and individuals. 

The ATT meets regularly with HMRC to discuss our...