Adjudicator’s annual report for 2021-22

The pandemic continues to have a ‘marked influence on our customers our lives and our work’ even though in some ways life has reverted to normal said Helen Megarry in the foreword to her annual report for 2021-22 (tinyurl.com/adjrep202122). However this has been ‘another successful year’ for the Adjudicator’s Office and the organisation has managed to maintain its performance service levels and commitment to learning from complaints.

In total for 2021-22 the Adjudicator’s Office took on 1 205 cases for investigation resolved 1 122 complaints and has 273 on hand. It accepts complaints about HMRC the Valuation Office Agency and the Home Office Windrush compensation scheme although the latter will not be covered in this article.

Ms Megarry who has been the adjudicator since 2016 said the office continues to work with HMRC and...