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From little acorns
Key points
- HMRC information should be tailored to the needs of the user.
- Tension between simplicity of language and technical accuracy.
- HMRC manuals should be structured better with comprehensive cross-references.
- Not always clear to the extent guidance is current and can be relied on.
- Some small changes to HMRC information would be a good start.
To what extent should HMRC help taxpayers to meet their...
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