A day in the TaxAid office is never dull

KEY POINTS

• Irregular work patterns and forced self-employment cause problems for workers who do not understand tax.
• Ensure that taxpayers with rental income claim the correct deductions.
• TaxAid helps taxpayers whose annual income is less than £20 000.
• Tax charities help individuals get their lives back on track.

When I visited the London office of TaxAid I went armed with pen and paper so that I could make notes and not have to rely on my memory. It was useful to be able to jot down some of the facts and statistics from conversations I had with among others Valerie Boggs TaxAid’s advice director but what summed up the ethos and aims of the charity and most eloquently were the thank-you cards lining a desk partition.

The help this charity...