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Digital divide

03 May 2016 / Robert Maas
Issue: 4548 / Categories: Comment & Analysis
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There is support for Making Tax Digital but not for making it mandatory.

KEY POINTS

  • Nearly 160 readers responded to the digital direction questionnaire.
  • Communicating with HMRC digitally should be voluntary for everyone.
  • Agents would like HMRC’s agent-only service extended.
  • Is HMRC’s plan for digital dealing in line with agents’ and taxpayers’ wishes?

Many thanks to readers who completed the questionnaire in my article ‘Digital direction  Taxation 17 March page 18 and online at taxation.co.uk. As I said then I was prompted to raise those questions by a brief HMRC report of 27 January 2016 called Digital Communications Research which had been carried out by Jigsaw Research. What the report said about agents’ views surprised me and I wanted to check how valid its comments were.

I said in my article that it was not clear whether the conclusions drawn by the Revenue report were...

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