This magazine has never shied away from criticising HMRC and will continue to take a robust line when appropriate. The article “A national scandal” (30 July 2015 page 8) was rightly critical of HMRC’s helpline performance and I know that the author’s views chimed with those of many readers. Taxation was however pleased to publish a spirited response from HMRC a week later. I hope that we can continue that particular dialogue.
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