.png)
.png)
HMRC are working with the Royal Association for Deaf people (RAD) to pilot new services for hearing-impaired taxpayers.
People who handle their own affairs but are unable to speak to the Revenue directly can contact a British sign language (BSL) interpreter via a webcam, and the interpreter will talk directly to a tax department adviser on the phone to create a three-way conversation.
HMRC are working with the Royal Association for Deaf people (RAD) to pilot new services for hearing-impaired taxpayers.
People who handle their own affairs but are unable to speak to the Revenue directly can contact a British sign language (BSL) interpreter via a webcam, and the interpreter will talk directly to a tax department adviser on the phone to create a three-way conversation.
BSL taxpayers with complex issues can use the new advocacy service from RAD. Advisers from the association use sign language to communicate with individuals via online video, and they contact HMRC for guidance when necessary.
Further information is available from the joint HMRC/RAD help centre.
