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HMRC’s increased reliance on digital
KEY POINTS
- Letter sent from Bootle P14 compliance team chased an enquiry letter that had never been sent.
- Failure of HMRC to understand the reaction that clients and agents can have to letters.
- Why isn’t better use made of computerisation to personalise the letters sent out?
- On what basis does HMRC make some of the assumptions that it does about acceptance of their figures and taking reasonable care?
Fifty years ago Gordon R Dickinson wrote a science fiction short story with the title that I have borrowed for this article.
It is in the form of correspondence starting with a letter from a Walter A Child about a copy of Kidnapped by Robert Louis Stevenson sent to him by a book club when he had not ordered it.
He...
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