Spring in their step

07 July 2005 / Allison Plager

Issue: 4015 / Categories: Comment & Analysis

ALLISON PLAGER delves into HMRC's spring departmental report.

HMRC'S 2005 SPRING departmental report was published recently, showing progress against targets in 2004-05 and expenditure plans. The report covers the former Inland Revenue and Customs, as well as the Valuation Office Agency.

ALLISON PLAGER delves into HMRC's spring departmental report.

HMRC'S 2005 SPRING departmental report was published recently showing progress against targets in 2004-05 and expenditure plans. The report covers the former Inland Revenue and Customs as well as the Valuation Office Agency.
Information about the department's new organisational structure is announced which David Varney chairman of HMRC says will create a 'modern effective organisation that will ensure delivery of our objectives of improving customer service closing the tax gaps producing efficiency savings and strengthening our frontiers'.
The department is to be organised into four units:

Process and product groups: These will focus on 'products' i.e. taxes duties credits and benefits and the processes which deliver them.

Customer units: These are to focus on the various taxpayer groups: large businesses and employers; small and medium enterprises and employers; individuals; and...

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