HMRC now consider closed a number of concerns raised by Working Together publications:
P35 penalties: there are no system or process problems relating to the issue of penalties, says the Revenue. (Advisers should note some penalties have recently been overturned by the tax tribunal, including Pontyberem Rugby Football Club and Hok Ltd.)
P35 reconciliations: HMRC will require an explanation of why an overpayment arises on a P35 before making a refund.
Corporation tax: there should no longer be major delays processing returns or dealing with post. If readers know differently, they should contact the National Working Together Team.
Trade related property valuations: the Valuation Office Agency have promised a joint Revenue/Chartered Institute of Taxation article exploring new or revised methods for apportioning the price paid for property and goodwill for tax purposes.
Interest certificates: The Revenue cannot compel financial institutions to issue tax deduction certificates under TA 1988, s 326 and ITA 2007, s 975, but the certificates should be issued if a taxpayer requests them, and the department will remind institutions of this obligation as required.
Agent dedicated line: an agent who has rung the dedicated line can expect HMRC to make two attempts to return his or her call (if this is needed), after which the taxman send a letter, asking the agent to contact them again.
SA/PAYE repayments: in a small number of cases, duplicate repayments may have been issued where taxpayers were within both the SA and PAYE systems. The Revenue will cancel duplicates if they are aware of them and will ask for repayment of others. The department apologises for any confusion caused.