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MIKE TRUMAN wants satisfaction from the Revenue for its staff, taxpayers and agents
KEY POINTS
- Treasury committee report on HMRC is very critical.
- Minimum standards should be set for answering post.
- Staff satisfaction survey to be boycotted by unions.
- Department budget should be maintained in real terms.
Here at Taxation we’ve tried and we’ve tried... We campaigned successfully against the attempt to introduce a 30 November deadline for tax returns.
We appear as you will see below to be getting close on a set of minimum standards for dealing with post in a timely fashion as we called for in the Right to a Reply campaign.
The one campaign that completely failed...
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