One more down

Mike Truman’s excellent article One down... was particularly interesting in that it highlighted the unacceptable treatment of agents: ‘...only 5% of letters are taking more than two months to answer (although most of them are about technical issues and therefore come disproportionately from agents). Does that sound acceptable to you. No me neither.’

There is no point complaining to the Adjudicator as she does ‘not look at complaints from representatives about the way they have been treated (as opposed to their clients)’.

Also when presented with a formal complaint and a claim for monetary compensation the effect of HMRC’s practice has been set out to us as follows.

‘Consideration can be given under our code of practice to reimburse your client for any additional costs she incurred for any work you...