.png)
.png)
Huge problems remain with the administration of tax credits. ALLISON PLAGER peruses the Parliamentary Ombudsman's recent special report
Key points
- Claimants still do not understand how the system works.
- HMRC are not always consistent in how they apply COP 26.
- Communicating with claimants has improved.
- Disenchanted claimants need to be convinced not to opt out.
If there is one element of her former job as Paymaster General that Dawn Primarolo must be glad of losing it will surely be tax credits. While tax credits undoubtedly improve the lot of many individuals and families they do so in spite of their tortuous administration processes.
Although no longer considered worthy fodder for the more sensationalist national newspapers the problems long associated with tax credits linger on depressingly and show only very slow signs of receding.
Parliamentary Ombudsman Ann Abraham recently published her second special report on tax credits 'Tax credits: getting it...
Alternatively, you can register free of charge to read a limited amount of subscriber content per month.
Once you have registered, you will receive an email directing you back to read this item in full.
Please reach out to customer services at +44 (0) 330 161 1234 or 'customer.services@lexisnexis.co.uk' for further assistance.
