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HMRC has been trialling a temporary customer compliance manager model for mid-sized businesses (MSB). The model provides time-limited one-to-one support to MSBs going through significant growth or key life events or those which have multiple interactions with HMRC.
Following completion of an evaluation of the model earlier this year, HMRC has confirmed it will continue with this model as part of its overall compliance approach to MSBs. The department has produced a factsheet about the model which contains more information about the types of businesses that may be suitable for a temporary customer compliance manager. This can be found on the Chartered Institute of Taxation website.
A business can apply for a tCCM through the MSB customer support team on GOV.UK.
