HMRC to stop paying benefits to post office accounts

From 1 December 2021 HMRC will stop making payments of child benefit guardian’s allowance and tax credits into post office card accounts.

Individuals who receive their benefits or payments through a post office card account have until 30 November 2021 to set up a new account and notify HMRC of the details. Any suspended payments will be held and then paid when they notify HMRC of the new details.

Taxpayers can use their personal tax account to provide revised account details. Alternatively child benefit claimants can change their bank account details through GOV.UK or by contacting the child benefit helpline on 0300 200 3100. Tax credits claimants can change their bank account details by contacting the tax credits helpline on 0345 300 3900.

HMRC has been writing to affected individuals since October 2019 to notify them that their post office card accounts will be...