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Having listened to agent representative bodies HMRC has announced that from 7 October 2024 it has made changes to the service it provides for agents with self assessment (SA) and PAYE queries. The changes are:
- combined helpline for agents’ queries relating to SA and/or PAYE;
- to ensure a fair service an agent can discuss a maximum of five customers on a call or webchat;
- a webchat service solely for agents covering both SA and PAYE (not repayment claims) – a link to webchat will be available on GOV.UK; and
- a new telephony option on the agent dedicated line (ADL) for checking SA repayments – the route for PAYE repayments will continue as is.
HMRC continues to encourage agents with routine enquiries to use digital services. However on the basis that not everything advisers need to support clients is available online it is...
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Please reach out to customer services at +44 (0) 330 161 1234 or 'customer.services@lexisnexis.co.uk' for further assistance.
