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Between 17 April and 2 June the agent dedicated line (ADL) will only answer calls relating to self-assessment late filling penalties and appeals and PAYE coding enquiries. The ADL will not answer any progress chasing calls.
HMRC advises that for all other enquiries agents should use its online services or the main helplines.
HMRC has the following tips for when an agent must use post although it reiterates that online forms are less likely to be rejected due to errors or missing information:
- use the right postcode and put the full postcode on the envelope;
- use letter headings so they get to the right department;
- put any identifiers such as the client’s National Insurance number and unique taxpayer reference (if they have one) on the first page and make sure they’re clear and prominent;
- only include supporting documents if they’ve been asked for or...
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Please reach out to customer services at +44 (0) 330 161 1234 or 'customer.services@lexisnexis.co.uk' for further assistance.
