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From 1 January 2023 until 31 January 2023, HMRC has announced that the agent dedicated line (ADL) will be able to answer questions on complex self-assessment queries only. The department says that if agents need to ring for other reasons throughout January they should use the normal taxpayer lines where they will get answered, but it may take a little longer than usual.
HMRC also suggests advisers:
- use the agent dashboard for the quickest way to establish when to expect a reply from HMRC to a query or request;
- sign up for the income record viewer service as an agent to access a client's pay and tax details, employment history and tax codes; and
- remind clients to use their personal tax account (PTA) to access general tax information and employment histories.
