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HMRC, technology and use of information

21 March 2018 / Mike Thexton
Issue: 4640 / Categories: Comment & Analysis
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A bright new future

KEY POINTS

  • The Trust Registration Service is not user friendly – a lack of ‘white space’ being one issue.
  • Why does the service require an initial trust valuation?
  • Bank digital systems can also cause problems for the unwary taxpayer.
  • Do HMRC officers still understand basic PAYE operations?
  • A lack of care can result in penalties for a taxpayer but not for HMRC.

The Netflix series Black Mirror is an uneasy watch: the writer Charlie Brooker imagines small advances in very recognisable technology and pursues them to unintended and often disastrous consequences. At the risk of showing myself to be a grumpy old Luddite some of my recent experiences with technology and the tax system have reminded me that Brooker has a point.

 

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