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WebChat recommended means of contacting HMRC

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23 August 2016
Issue: 4564 / Categories: News

Latest round-up includes use of WebChat to contact HMRC.

Agent Update 55 contains a round-up of information for advisers. It includes articles on auto-enrolment and HMRC agent toolkits as well as an update on Working Together.

 

Online services helpdesk

HMRC’s online services helpdesk has been experiencing a high volume of calls. An alternative way to contact the helpdesk is through WebChat. This is a secure online text contact method where agents can electronically send sensitive information such as agent codes and client details.

WebChat is accessed from the online services helpdesk on GOV.UK. After opening the link the WebChat icon will automatically appear. This facility also allows the user to print the text conversation.

 

Telephone scam

A telephone scam involves leaving a recorded message purportedly from HMRC stating that the department is bringing a lawsuit against the individual and is going to sue them. The recipient is asked to call a...

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