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One million people renewed online this year.
About one million people renewed their tax credits online this year, compared with 750,000 in 2015. Web chat advisers helped 225,000 people complete their renewal, offering a service to beyond midnight as the deadline approached. The busiest day for online renewals was 31 July, with more than 44,000 received. The busiest day on the telephones was 29 July, when more than 32,000 were received.
Fully 1,060 people from across HMRC answered calls from claimants, helping to keep average call waiting times under five minutes.
