Making Contact

RICHARD CURTIS explains the work of Revenue contact centres.

INLAND REVENUE TAXES contact centres can accept some information by telephone rather than in writing and can then make certain amendments to PAYE code numbers and self assessment tax returns (as shown on the Table below) because all calls to these centres are recorded. It is recommended that when agents (or clients) telephone these centres they make a note of the date and exact time of the call (as well as what was said) to enable the tape to be easily recovered in the event of there being any dispute as to the contents of the conversation at a later date.

The Revenue receives a high volume of telephone calls in January and it is possible that a small number of calls will be re-routed to the local Revenue service office. Unfortunately ...