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Summary of the latest matters raised under Working Together
There are 27 open issues on the register, varying in age and priority. Matters under review include:
- inconsistent treatment of expenses and benefits, P11D and associated ITEPA 2003,
- s 336 claims;
- interface problems between the self assessment system and National Insurance and PAYE Service which are leading to inaccurate calculations; and
- identification of PAYE output where there is insufficient detail for agents to identify the client.
With regard to the 64-8 process, HMRC say they will produce updated guidance and share it through the local Working Together groups and representative bodies, before the introduction of the agent online self serve process.
And in reference to the corporation tax helpline, the Revenue says about 80% of enquiries are currently dealt with at first point of contact, but if a query is referred to a technical expert if it cannot be resolved by the adviser.
Where a callback is requested, contact is made within three working days. HMRC intend to publish guidance on what queries need to be put in writing, together with tips for corporation tax filing. In the meantime, the department would be interested in feedback, through the local Working Together coordinator, on the operation of the service.
Read issue 40 of Agent Update in full
