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HMRC have made progress in improving their end-to-end mail strategy, particularly bulk mail, the department has announced.
It has changed the dating conventions on the self assessment statement of account in time for the December statement issue and is on track to do the same with the P2 annual coding notices in January.
Other improvements to the dispatch scheduling, governance and forecasting of bulk mail outputs have been put in place.
HMRC have made progress in improving their end-to-end mail strategy, particularly bulk mail, the department has announced.
It has changed the dating conventions on the self assessment statement of account in time for the December statement issue and is on track to do the same with the P2 annual coding notices in January.
Other improvements to the dispatch scheduling, governance and forecasting of bulk mail outputs have been put in place.
The news comes as part the latest update on the progress of the work between the Revenue and professional bodies and charities to improve the tax authority’s service delivery.
It has been agreed that service standards in specific areas – one of the initial objectives of the service initiative – should now be given priority.
A subgroup has been looking at potential service delivery standards for general post, enquiries, 64‐8 processing, and registrations for VAT, PAYE schemes and self-employment/class 2 National Insurance registration, with a view to HMRC setting a new target for online processing times in early 2014.
The taxman is also to extend the trial period for submitting R40 repayment claims electronically, to cover returns for the 2013/14 tax year. The scope has been broadened, removing the restriction on PAYE income, so that all R40 returns can be e-filed.
