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The ICAEW Tax Faculty has issued proposals on how service issues might be handled by HMRC in future. They suggestions were prompted by the reorganisation at the Revenue that will create a new role for the joint initiative on service delivery group, but see the end of the Working Together steering group.
The faculty is concerned the changes could lead to agents and professional bodies losing the ability to monitor and influence the progress of issues referred to the taxman.
The ICAEW Tax Faculty has issued proposals on how service issues might be handled by HMRC in future. They suggestions were prompted by the reorganisation at the Revenue that will create a new role for the joint initiative on service delivery group, but see the end of the Working Together steering group.
The faculty is concerned the changes could lead to agents and professional bodies losing the ability to monitor and influence the progress of issues referred to the taxman.
The main points in the organisation’s submission are:
- issues and suggestions should be prioritised according to potential impact;
- professional bodies within Working Together need to be able to monitor the progress of issues raised; and
- HMRC’s issues register needs to be opened up to a wider audience.
