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The Working Together group focused on HMRC's handling of mail is running a pilot exercise aimed at tax advisers.
The intention of the trial scheme is to encourage the use of signpost headings on the letters agents send to the taxman regarding clients’ self assessment and PAYE affairs.
Targeted titles will enable the Revenue to note the main thrust of the content, decide whether specific technical input is required, and allow the department to ensure the correspondence reaches the right people.
HMRC hope the strategy will improve processing times, and have identified commonly used headings that have been broken down into primary and secondary levels.
The former type summarise the broad subject of the letter, while the latter can be used to provide a more technical focus.
