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HMRC are piloting a telephone-based education strategy aimed at new small businesses.
The department is cold-calling owners of firms ‘to offer to talk them through some of the main things they need to know as a new business and to signpost... the available help online’.
In particular, this will include business taxes, expenses and allowances, being an employer, VAT, record-keeping, return completion, paying tax, tax credits and the construction industry scheme.
The calls are being made by members of the Revenue's education delivery team, and they do not involve discussions of the individual’s tax affairs. Officers manning the phones do not have access to live systems.
The scheme includes a question for bosses about whether the new business uses a tax adviser. In cases where an adviser has been appointed, HMRC say the caller will ‘just provide general messages on record-keeping, unless they use an agent only for certain things, in which case we will cover the elements they don’t use an agent for’.
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