Demands, distraint, don’t worry

I attach a letter a client received relating to a tax liability that had been subject to a payment plan in March 2010. My client has made all the appropriate payments each month and one more is payable by the end of October to clear the liability.

Despite all this he has had overdue letters from HMRC which when I phone the sender they say is a standard letter to be ignored if payments are or have been made as agreed.

However just reading the text and ‘threats’ about future credit ratings legal action and all this is clearly wrong and worrying for the client and wasting time at my end.

I am sure this is a common occurrence but I thought you may at least be able to warn practitioners or even be able to change the system to stop the...