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07 September 2010
Taxman makes staff efficiency move
With effect from today, the Revenue will redirect telephone calls made to its central agent authorisation team (CAAT).
Agents will now be put through to HMRC’s main contact centres, in an attempt by the department to support the CAAT and make more efficient use of staff.
The move comes after the taxman analysed calls made to CAAT and identified that a ‘very large majority’ were more appropriate to the contact centres.
Workers at CAAT will be left to concentrate on processing applications for agent authorisation, self assessment registration and agent registration.
