Agents invited to share views on SMEs

HMRC are set to contact agents to ask if they are willing to take part in a survey about small and medium enterprises (SMEs).

It will explore the relationship the businesses and agents, and look at how that relationship affects compliance and other Revenue activities.

The research will be a telephone or face-to-face discussion about the experiences the adviser has had with the taxman.

Interviews and focus groups involving around 60 agents will take place this month.

Other HMRC research that advisers may be asked to contribute to includes:

• The department's quarterly customer survey (1,750 agents interviewed by telephone).
• The departmental complaints survey which has recently been redesigned to include interviews with 100 agents/intermediaries each quarter.
• Evaluation of the pre-return assurance toolkit pilot.
• Compliance behaviour by SMEs (approximately 30 agent interviews).

The Revenue says it values agents’ views because they help to identify what is going well, and they guide future improvements.

Issue: 4243 / Categories: News