HMRC have in July 2009 published a new four-page charter Your Charter. It replaces the previous version entitled Charter for HMRC.
I suggest that the new document be compared and contrasted to the one-page 1991 Taxpayers Charter that there is such a keenness to get rid of.
The 1991 version said this:
‘Taxpayers Charter
You are entitled to expect the Inland Revenue to be fair:
- By settling your tax affairs impartially
- By expecting you to pay only what is due under law
- By treating everyone with equal fairness
To help you:
- To get your tax affairs right
- To understand your rights and obligations
- By providing clear leaflets and forms
- By giving you information and assistance at our enquiry offices
- By being...
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