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Whose charter?

04 August 2009
Issue: 4217 / Categories: Forum & Feedback , taxpayers charter
'1991 document was about protecting taxpayers'


HMRC have in July 2009 published a new four-page charter Your Charter. It replaces the previous version entitled Charter for HMRC

I suggest that the new document be compared and contrasted to the one-page 1991 Taxpayers Charter that there is such a keenness to get rid of.

The 1991 version said this:

Taxpayers Charter

You are entitled to expect the Inland Revenue to be fair:

  • By settling your tax affairs impartially
  • By expecting you to pay only what is due under law
  • By treating everyone with equal fairness

To help you:

  • To get your tax affairs right
  • To understand your rights and obligations
  • By providing clear leaflets and forms
  • By giving you information and assistance at our enquiry offices
  • By being...

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