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Qualifying as a tax practitioner follows many years of technical training courses and exams and requires total focus on applying technical solutions to practical problems thus attracting intellectual students and developing them into respected and trusted advisers with a finely-tuned technical ability.

In years gone by this was solely what clients expected; however as the market place becomes ever more demanding we find that we need to further develop other skills to help us retain our clients; offer them the services they demand which often extend beyond the merely technical aspects; and we are then able to charge fees commensurate with the work we do for them irrespective of the time taken which is often dramatically reduced because of our investment in technology.

However given the demands of developing and retaining a high degree of technical knowledge how do we also...