Moan, moan, moan

Key points * Comparing Code of Practice 1 with the new factsheet. * New factsheet misses out a lot of information previously provided. * What else should be included?

MOANING ABOUT HMRC is par for the course but what is HMRC's procedure for serious complaints? This is a vexed subject at the best of times particularly given some of the problems the department has had in relation to online filing late issue of penalties and more general administrative matters as highlighted in Taxation's series of Zugzwang articles in 2006.
Many problems will be sorted out quickly over the telephone (that is if you can find an informed tax officer with whom to speak) or by letter. Sometimes however matters reach a head and the more formal complaints procedure has to be followed.
Code of Practice 1 'Putting things right....